Creating a memorable customer experience
How Gemma?
Consultancy.
Building your current strategy and identifying your business’ customer knowledge blind spots. Honing in on your ideal customer, getting to know them better through insights and delivering an overall experience to the right person with the right message.
One-hour+ sessions in person or online; 1:1 or groups.
Public speaking.
Participate in dynamic interactive sessions on:
- Finance and HR matter: unlocking your hidden CX power
- Courageous conversations to drive customer experience
- Your customer experience is your competitive advantage
Fuelled by buyer psychology and spotlighting the necessity of truly taking CX and understanding your customers seriously in all departments.
Workshops.
A problem shared…! Want to be around more likeminded people whilst getting the answers you need to take the best next step? Let’s dig deeper into your ideal customer to improve your experience and message.
Bella at Wayra UK
“So engaging, fun, interactive, authentic and not to forget, useful. ”
Cinzia at Walsh